Refund policy
Return and Refund Policy
At Safe Stash, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer a 15 day return policy from the date you receive your order.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
- Unused and in its original condition (unworn, with tags, and in original packaging).
- Proof of purchase required (receipt or order confirmation).
To initiate a return, please contact us first at info@safe-stash.com. Returns must be sent to the following address:
Return Address:
HIGH HIDING, S.L.
Calle Torreta de Miramar, 4
46120 Alboraya - Valencia (Spain)
Important: Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@safe-stash.com, so we can evaluate the issue and provide a solution.
Exchanges
If you need a different item, the fastest way is to return your original purchase and place a new order once the return is approved.
EU Right of Withdrawal
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no justification required, in accordance with EU consumer law. Safe Stash extends this period to 15 days for all customers. The item must meet the same return conditions mentioned above.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process the refund.
If 15 business days have passed since your refund approval and you have not received it, please contact us at info@safe-stash.com.
Need Help?
For any questions about returns, refunds, or exchanges, contact us at info@safe-stash.com.