Refund policy
Not completely happy with your order? You have 15 days from the day it arrives to send it back. If something arrives damaged or it is not what you ordered, tell us and we will sort it out.
From the day you receive your order. The item has to come back unused and with its tags on.
Business days from approval, back to the same payment method you used. Your bank may need a few more.
Every return needs our approval before it goes in the post. One email with your order number is enough.
info@nakamasclothing.comItems returned without prior approval will not be accepted.
How a return works
Write to us first
Email info@nakamasclothing.com with your order number and the items you want to return.
We approve it
We confirm your return and you send the item to our warehouse. Return shipping is at your expense.
Refund
Once we receive and inspect it, the refund goes back to your original payment method within 10 business days.
Return window
You can return your purchase within 15 days from the date you receive your order, without having to give a reason.
Return conditions
To be eligible for a return, the item must be:
- Unused and in its original condition.
- With its tags on and well protected inside the parcel.
- Accompanied by proof of purchase: receipt or order confirmation.
How to start a return
Contact us first at info@nakamasclothing.com. Once your return is approved, send it to our warehouse:
Calle Sueca, 38 bajo
46430 Sollana, Valencia
Spain
Items returned without prior approval will not be accepted.
Return shipping is at your expense. Use a tracked service so it does not get lost on the way.
Damaged or incorrect items
Please check your order when it arrives. If you receive a defective, damaged or incorrect item, write to us straight away at info@nakamasclothing.com.
We will assess the problem and give you a solution. In these cases, all shipping costs are on us.
Size exchanges
Need a different size? Write to us with your order number and the size you want. If you are within the return window, the item is unused with its tags on and we have your new size in stock, we approve the exchange and send you a secure payment link for the shipping:
- Spain, you send it back: you post the item to our warehouse and we ship your new size for 4,90 €.
- Spain, we collect it: a courier picks the item up at your door and we ship your new size, 9,90 € for both.
- Outside Spain: you post the item to our warehouse and we ship your new size for 8,90 €.
As soon as the item reaches our warehouse and we have checked it is unused with its tags on, we ship your new size with its tracking number.
If your new size is out of stock, we let you know and you choose: wait until it is back, swap it for a different item, or return it for a refund. If you choose the refund, return shipping is at your expense, as with any other return.
If the item is faulty or we sent you the wrong size, it costs you nothing, whether you exchange it or ask for a refund.
Exchanges follow the same 15-day window and conditions as returns. If you would rather have a different item, return the original and place a new order once the return has been approved.
Refunds
Once we receive and inspect your return, we tell you whether the refund is approved. If it is, the money goes back automatically to your original payment method within 10 business days.
Your bank or card provider may take some extra time. If 15 business days have passed since approval and nothing has arrived, write to us.
Original shipping costs are not refunded, as that delivery was already made when you received your order. We only refund them if the item arrived faulty, damaged or was not what you ordered.
Need to return something?
Send us your order number and what happened, and we will take it from there.