FREQUENT QUESTIONS
1. What are the steps to follow to buy in the online store?
Choose the product that interests you from the classified sections of the online store, and through one click you will get an enlargement of its photograph as well as detailed information about it.
Add the item to the cart. You can then choose to continue shopping or to process order.
Add your shipping details and select a payment method.
Confirm the order and you will receive a confirmation email.
2. Is it safe to buy in the online store?
Yes. You can buy with complete peace of mind, because we dedicate a great effort to have resources with which to guarantee the security of your purchases and your data.
3. Are items with the indication out of stock replenished?
If an item is out of stock, we will try to restock it as soon as possible. If there is no more stock of it, we will remove it from the website.
4. How I can make sure I made my purchase?
Once your order is placed, you will receive a confirmation email. If you did not receive it, look at your spam, but contact our customer service department here.
5. What should I do if I receive a wrong or defective item?
If on any occasion, by mistake, you receive an unsolicited item or with any defect or defect, contact our customer service department here.
6. What are the payment options?
Any purchase from our online store can be paid by credit / debit card.
7. How long will it take for my order to arrive?
Delivery times depend on the destination to which the shipments are directed.
For national shipments the delivery time to Spain is 5 to 10 working days.
For international shipments within the European Union the estimated term is 10 to 20 business days.
For other international destinations it depends on the country.
8. How much do I have to pay for shipping costs?
Shipping for Europe is 9.90 EUR. for purchases over 200€ shipping is free.
Shipping for all other countries is 14.95 EUR. for purchases over 200€ shipping is free.
9. Can I return my order?
Yes, a return can be made, the return process must begin within 15 days of receiving the order and the customer will be responsible for the shipping costs generated by this process.
To carry it out, you must notify it by contacting us in our customer service department here.
10. When will I receive a refund for my return?
After approving the return (the items must be in perfect condition) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the credit card payment always depends on your bank.
11. Do you have a store and want to sell our products?
We have special prices for professionals, to register you will have to be registered on the website.
Once registered you will have to send us the 036 to contabilidad@safe-stash.com and write to us from the email with which you have registered.
Do you have more questions or have we not resolved your question?